Terms of service

Ian Wood Design Terms & Conditions

If you wish to cancel your order please e-mail us with your details and order reference. Any order cancellation must be confirmed by email prior to despatch and once despatched the returns policy is as set out below.

So as to comply with the UK Consumer Contracts Regulations, all orders have a ‘14 Day Cooling Off Period’. The cardholder is liable for all return shipping costs under this right, please contact us for advice if you wish to exercise this right.

Once a bespoke order has been placed, by paying a 50% non-refundable deposit, the cost of any additional requested design drawings, or requested alterations to existing drawings will be charged to the customer. We do not provide drawings for all items.

Delivery

Please consider the access to the location you are having the product made for. Will it fit through all doors, corridors, stairwells etc.? We can disassemble some items for easier access if arranged, and will not be held responsible for items not fitting into the space required, and any re-deliveries and alterations will have to be charged to the customer.

Most of the time our hauliers work on set prices, however, we reserve the right to potentially increase the delivery costs in the following circumstances:

You live in a remote part of the UK.

Access to the room/delivery location is difficult. If there are several floors to manoeuvre up, or long distances to carry the furniture, it is vital you inform us before delivery is attempted.

Any attempted and failed deliveries due to access issues will be charged to the customer, along with the cost of any necessary alterations.

Any delivery dates or times set out are estimates only. While we will make all reasonable efforts to deliver the goods within the time or times agreed we will not be responsible for any losses caused to the Buyer as a result of late delivery, and are unable to offer compensation if the agreed delivery date is missed or cancelled by the haulier or ourselves.

It is the Buyer’s responsibility to inspect goods on delivery for damages, please make us aware of any damaged or faulty goods within one week of receipt.

If the delivery company's POD (proof of delivery) is signed for by the customer, with no mention of damage no refunds or repairs can be issued for damages caused in transit.

Goods may be collected from our Shropshire based workshop on completion by the Buyer if previously arranged, and only once full payment has been received.

Waney Edge items are different every time and can have high levels of character. We fix any large natural cracks and large knots with butterfly joints and or epoxy resin, however these won't be on every order.

Keeping products in an overly wet or humid environment may cause the wood to warp, and joints to separate. We can’t take responsibility should the piece react to the humidity of your own environment. Likewise, wood products should be prevented from becoming too try, ie not kept close to a fire sourse.

Across the Ian Wood Design website, and in our communications with you, we may describe the oak thickness at 25mm, 35mm or 50mm etc - these thicknesses are umbrella terms used to describe the starting thickness of oak used, finished board thickness will be less. If you need a specific wood thickness you must let us know when ordering.

Due to the nature of the finishes applied to our product, the final finishes may vary from photos online or samples we send out, but we will always do our best a get a match.

Our finishes will need maintaining, depending on use, to keep your furniture looking fresh. In particular, dining tables and desks will need re-coating in hard wax oil every 6 months or so… We also recommend using wood cleaner. Please refer to our Care Guide.

Pricing

For all bespoke items, over the value of £500, a 50% non-refundable deposit is payable before work can commence. The remaining 50% is to be paid before dispatch, and orders will be held until full payment has been made. For all items under £500 a 30% non-refundable deposit is payable.